Facebook: I beg fb account can be reopened, I desperately...
A Facebook customer review by GetHuman user ~bunga evyta from November 23rd, 2017
Background on ~bunga evyta's case
GetHuman: ~bunga evyta - can you tell our other Facebook customers when your case took place?
~bunga evyta: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~bunga evyta a list of common Facebook problems)
~bunga evyta: "Update account information" was why I was trying to contact.
~bunga evyta's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bunga evyta: I beg fb account can be reopened, I desperately need my fb, and I promised to not do anything wrong again, please help me .... :(
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~bunga evyta: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bunga evyta: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~bunga evyta: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~bunga evyta: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bunga evyta taken from his Facebook customer service problem that occurred on November 19th, 2017.