Facebook: I called and didn't get to speak to any one, I...
A Facebook customer review by GetHuman user ~Francisco Cobo from November 22nd, 2017
Background on ~Francisco Cobo's case
GetHuman: ~Francisco Cobo - can you tell our other Facebook customers when your case took place?
~Francisco Cobo: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Francisco Cobo a list of common Facebook problems)
~Francisco Cobo: "Account access" was why I was trying to contact.
~Francisco Cobo's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Francisco Cobo: I called and didn't get to speak to any one, I needed to find out how to get into a few accounts that I created long time ago. *http:**www.barbarianbb.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Francisco Cobo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Francisco Cobo: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Francisco Cobo: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Francisco Cobo: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Francisco Cobo taken from his Facebook customer service problem that occurred on November 19th, 2017.