I can't access my facebook page I really need h...

A Facebook customer review by GetHuman user ~Faith Tabernacle Church from November 26th, 2017

Background on ~Faith Tabernacle Church's case

GetHuman: ~Faith Tabernacle Church - can you tell our other Facebook customers when your case took place?
~Faith Tabernacle Church: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
~Faith Tabernacle Church: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Faith Tabernacle Church a list of common Facebook problems)
~Faith Tabernacle Church: "Can't Receive Code to Reset" was why I was trying to contact.

~Faith Tabernacle Church's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Faith Tabernacle Church: I can't access my facebook page I really need help and there was no one there to help. A recording came on.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Faith Tabernacle Church: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Faith Tabernacle Church: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Faith Tabernacle Church: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Faith Tabernacle Church: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Faith Tabernacle Church taken from his Facebook customer service problem that occurred on November 23rd, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Faith Tabernacle Church's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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