I had facebook for *months and have gotten in t...
A Facebook customer review by GetHuman user GetHuman-338219 from November 21st, 2017
Background on GetHuman-338219's case
GetHuman: GetHuman-338219 - can you tell our other Facebook customers when your case took place?
GetHuman-338219: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-338219 a list of common Facebook problems)
GetHuman-338219: "Can't Receive Code to Reset" was why I was trying to contact.
GetHuman-338219's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-338219: I had facebook for *months and have gotten in touch with family directly around me,and that I have finally figured out how to use this,and get in touch with family abroad ,you say I am collecting friends randomly when they are my family..and restrict me from using facebook for *days ...today is the second day and your making hard for me to get back on...I see guys ,calling women names and they are still on,one of whom is right next to me ,and doesn't know I'm talking to you!so what's the problem ?i have tried to contact you by phone ,to no avail,no one to talk to and so hard to communicate my problem to you ,which I receive no help for anyway !i have already relayed messages to family directly around me and will be trying to contact main office by phone with someone higher up the ladder.! Sincerely SHANNON*PAUL SILVA
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-338219: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-338219: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-338219: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-338219: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-338219 taken from his Facebook customer service problem that occurred on November 14th, 2017.