Facebook: I'm trying to reach online support and keep get...
A Facebook customer review by GetHuman user ~Wendell Jones from November 25th, 2017
Background on ~Wendell Jones's case
GetHuman: ~Wendell Jones - can you tell our other Facebook customers when your case took place?
~Wendell Jones: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Wendell Jones a list of common Facebook problems)
~Wendell Jones: "Setup an account" was why I was trying to contact.
~Wendell Jones's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wendell Jones: I'm trying to reach online support and keep getting the run around-why? I'm locked out of my account-why? My email*password are correct, what the **** is going on here really?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Wendell Jones: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wendell Jones: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Wendell Jones: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Wendell Jones: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wendell Jones taken from his Facebook customer service problem that occurred on November 22nd, 2017.