Facebook: I made the mistake an bought some of the specia...
A Facebook customer review by GetHuman user ~Carol L Mann Largent from November 23rd, 2017
Background on ~Carol L Mann Largent's case
GetHuman: ~Carol L Mann Largent - can you tell our other Facebook customers when your case took place?
~Carol L Mann Largent: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol L Mann Largent a list of common Facebook problems)
~Carol L Mann Largent: "Refund" was why I was trying to contact.
~Carol L Mann Largent's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol L Mann Largent: I made the mistake an bought some of the specials like ** bars of gold $* and nothing over ** bucks i just received my statement and i had spent $** on the specials only and it had over $*** worth of extra charges for $** and higher bundles that i positively did not purchase i am a disabled lady who cant waste money. i buy on sale only and never over $** one close to $** rest all $* and maybe $* but i have some around that but they charged me for ** gold bars $* then it says i bought bundles and not me someone changed my password and now i cant get in to stop it or stop on banks part until solved. Butsomebody got me $*** well being disabled i dont have the luck or money for luxuries. So find out where my money went was i hacked or did you guys slip those $** around above and under but someone hacked my craigslist ads looking for items an changed my ads of wanting to for sale. But i know the $$ all went to FB so someone better find my money it isnt much to people who has plenty and i do
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Carol L Mann Largent: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol L Mann Largent: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Carol L Mann Largent: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Carol L Mann Largent: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol L Mann Largent taken from his Facebook customer service problem that occurred on November 22nd, 2017.