No human beings are held accountable. Facebook...
A Facebook customer review by GetHuman user GetHuman-317823 from November 27th, 2017
Background on GetHuman-317823's case
GetHuman: GetHuman-317823 - can you tell our other Facebook customers when your case took place?
GetHuman-317823: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-317823 a list of common Facebook problems)
GetHuman-317823: "Reset Password" was why I was trying to contact.
GetHuman-317823's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317823: No human beings are held accountable. Facebook won't let me even deactivate or delete my account because it is now making me verify my identity with my phone number before I can log in. I will never give them my phone number, nor will I give them ANY MORE PERSONAL INFORMATION, I want out of this horrible site and have the right to delete my account!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-317823: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317823: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-317823: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-317823: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317823 taken from his Facebook customer service problem that occurred on November 23rd, 2017.