Facebook: I needed someone to help me turn a personal fb...
A Facebook customer review by GetHuman user ~Turquoise Triangle from November 27th, 2017
Background on ~Turquoise Triangle's case
GetHuman: ~Turquoise Triangle - can you tell our other Facebook customers when your case took place?
~Turquoise Triangle: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Turquoise Triangle a list of common Facebook problems)
~Turquoise Triangle: "Technical support" was why I was trying to contact.
~Turquoise Triangle's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Turquoise Triangle: I needed someone to help me turn a personal fb page into a business one & I wanted to know if there would be a charge?. There is no help on the website for that query & when I rang, I was told that there was no phone support either. I am disappointed with this service, so far.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Turquoise Triangle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Turquoise Triangle: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Turquoise Triangle: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Turquoise Triangle: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Turquoise Triangle taken from his Facebook customer service problem that occurred on November 21st, 2017.