Facebook: someone mad my kid an account

A Facebook customer review by GetHuman user GetHuman-marlenew from December 9th, 2017

Background on GetHuman-marlenew's case

GetHuman: GetHuman-marlenew - can you tell our other Facebook customers when your case took place?
GetHuman-marlenew: Yeah. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman-marlenew: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-marlenew a list of common Facebook problems)
GetHuman-marlenew: "Flagged Post" was why I was trying to contact.

GetHuman-marlenew's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-marlenew: someone mad my kid an account
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-marlenew: so hes ** he has a case against a child molester in guatemala. I think the guy made the account. I want to open that facebook. I have his birth certificate. I also have all information for someone to contact him. I want to see what this guy is doing with it . To see if hes contacting other kids using my son as a decoy or has naked pictures of my son he may have taken
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-marlenew: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-marlenew: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-marlenew: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-marlenew: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-marlenew taken from his Facebook customer service problem that occurred on December 2nd, 2017.


1.47 of 5 stars | 2518 reviews

GetHuman-marlenew's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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