Facebook: I needed help bad the had a recording with...
A Facebook customer review by GetHuman user ~norma woodall from November 26th, 2017
Background on ~norma woodall's case
GetHuman: ~norma woodall - can you tell our other Facebook customers when your case took place?
~norma woodall: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~norma woodall a list of common Facebook problems)
~norma woodall: "Recover Hacked Account" was why I was trying to contact.
~norma woodall's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~norma woodall: I needed help bad the had a recording with no help to me. go back to face book with help were do they think I have been for *hrs
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~norma woodall: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~norma woodall: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~norma woodall: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~norma woodall: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~norma woodall taken from his Facebook customer service problem that occurred on November 21st, 2017.