Facebook: how are you going to have a phone number but no...
A Facebook customer review by GetHuman user ~my name is none of your busine from November 28th, 2017
Background on ~my name is none of your busine's case
GetHuman: ~my name is none of your busine - can you tell our other Facebook customers when your case took place?
~my name is none of your busine: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~my name is none of your busine a list of common Facebook problems)
~my name is none of your busine: "Recover Hacked Account" was why I was trying to contact.
~my name is none of your busine's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~my name is none of your busine: how are you going to have a phone number but not offer customer support. if you can't get on facebook you can't get your problem resolved. you people seriously need to post bulletins in advance about when the site is going to be down for maintenance. i currently am waiting on a very important message on this site and can't even access my account. i was logged onto my account when the site went down and had no way of knowing that it was going to happen. i suggest something be done about this
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~my name is none of your busine: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~my name is none of your busine: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~my name is none of your busine: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~my name is none of your busine: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~my name is none of your busine taken from his Facebook customer service problem that occurred on November 23rd, 2017.