Facebook: It is ****. I have called numerous times and ha...
A Facebook customer review by GetHuman user ~marilyn Brinkman from November 25th, 2017
Background on ~marilyn Brinkman's case
GetHuman: ~marilyn Brinkman - can you tell our other Facebook customers when your case took place?
~marilyn Brinkman: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~marilyn Brinkman a list of common Facebook problems)
~marilyn Brinkman: "Recover Hacked Account" was why I was trying to contact.
~marilyn Brinkman's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marilyn Brinkman: It is ****. I have called numerous times and have always been told facebook customer support is not available at this time.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~marilyn Brinkman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marilyn Brinkman: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~marilyn Brinkman: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~marilyn Brinkman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marilyn Brinkman taken from his Facebook customer service problem that occurred on November 19th, 2017.