Facebook: My account has been unblocked but still I a not...
A Facebook customer review by GetHuman user ~Monica makeover from November 26th, 2017
Background on ~Monica makeover's case
GetHuman: ~Monica makeover - can you tell our other Facebook customers when your case took place?
~Monica makeover: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Monica makeover a list of common Facebook problems)
~Monica makeover: "Update account information" was why I was trying to contact.
~Monica makeover's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Monica makeover: My account has been unblocked but still I a not authorised to post or comment in groups..whom should I contact?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Monica makeover: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Monica makeover: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Monica makeover: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Monica makeover: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Monica makeover taken from his Facebook customer service problem that occurred on November 23rd, 2017.