My sons facebook acct was hacked into and she c...
A Facebook customer review by GetHuman user ~Thomas Wayne Grady Jr from November 25th, 2017
Background on ~Thomas Wayne Grady Jr's case
GetHuman: ~Thomas Wayne Grady Jr - can you tell our other Facebook customers when your case took place?
~Thomas Wayne Grady Jr: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas Wayne Grady Jr a list of common Facebook problems)
~Thomas Wayne Grady Jr: "Setup an account" was why I was trying to contact.
~Thomas Wayne Grady Jr's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas Wayne Grady Jr: My sons facebook acct was hacked into and she changed all information so there no way no recover the acct without knowing what the hacker changed it too. ** and still not resolved
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Thomas Wayne Grady Jr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas Wayne Grady Jr: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Thomas Wayne Grady Jr: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Thomas Wayne Grady Jr: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas Wayne Grady Jr taken from his Facebook customer service problem that occurred on November 15th, 2017.