Facebook: The phone was answered promtly only to tell me...
A Facebook customer review by GetHuman user ~Doris Johnson from November 25th, 2017
Background on ~Doris Johnson's case
GetHuman: ~Doris Johnson - can you tell our other Facebook customers when your case took place?
~Doris Johnson: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Doris Johnson a list of common Facebook problems)
~Doris Johnson: "Recover Hacked Account" was why I was trying to contact.
~Doris Johnson's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doris Johnson: The phone was answered promtly only to tell me that there was no help over the phone. What the ****!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Doris Johnson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doris Johnson: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Doris Johnson: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Doris Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doris Johnson taken from his Facebook customer service problem that occurred on November 23rd, 2017.