Facebook: There are no humans, select any options and it...
A Facebook customer review by GetHuman user ~Rich Eatwell from November 26th, 2017
Background on ~Rich Eatwell's case
GetHuman: ~Rich Eatwell - can you tell our other Facebook customers when your case took place?
~Rich Eatwell: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rich Eatwell a list of common Facebook problems)
~Rich Eatwell: "Delete Account" was why I was trying to contact.
~Rich Eatwell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rich Eatwell: There are no humans, select any options and it directs you to their worthless "Help" page and disconnect the call.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rich Eatwell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rich Eatwell: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rich Eatwell: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rich Eatwell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rich Eatwell taken from his Facebook customer service problem that occurred on November 17th, 2017.