Facebook: U can't get live person to solve ur problem...m...
A Facebook customer review by GetHuman user ~sdo sultoni from November 23rd, 2017
Background on ~sdo sultoni's case
GetHuman: ~sdo sultoni - can you tell our other Facebook customers when your case took place?
~sdo sultoni: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~sdo sultoni a list of common Facebook problems)
~sdo sultoni: "Delete Account" was why I was trying to contact.
~sdo sultoni's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sdo sultoni: U can't get live person to solve ur problem...my acc is hacked and I don't have my email address to fix my account....The only does not help to resolve this problem...This is crazy
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~sdo sultoni: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sdo sultoni: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~sdo sultoni: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~sdo sultoni: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sdo sultoni taken from his Facebook customer service problem that occurred on November 18th, 2017.