Facebook: my account has been locked I tried mircosoft si...
A Facebook customer review by GetHuman user ~Peter Fifield from November 26th, 2017
Background on ~Peter Fifield's case
GetHuman: ~Peter Fifield - can you tell our other Facebook customers when your case took place?
~Peter Fifield: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter Fifield a list of common Facebook problems)
~Peter Fifield: "Can't Receive Code to Reset" was why I was trying to contact.
~Peter Fifield's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter Fifield: my account has been locked I tried mircosoft sigh option with my daughters photo as a sign in option to my mircosoft account it some how ended up on my email address the email that face book sent me had my picture on it and it said that it was not me but that is my picture can you unlock my face book it,s the only way I can talk to my daughters and my nice they are all my family Katie Amanda Fifield hope you can help the picture on my acc. on facebook is my daughter Katie Thank you
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Peter Fifield: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter Fifield: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Peter Fifield: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Peter Fifield: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter Fifield taken from his Facebook customer service problem that occurred on November 21st, 2017.