Facebook: my account was lock out and i have submitted...
A Facebook customer review by GetHuman user ~Holcomb Hailey from November 25th, 2017
Background on ~Holcomb Hailey's case
GetHuman: ~Holcomb Hailey - can you tell our other Facebook customers when your case took place?
~Holcomb Hailey: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Holcomb Hailey a list of common Facebook problems)
~Holcomb Hailey: "Fraud" was why I was trying to contact.
~Holcomb Hailey's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Holcomb Hailey: my account was lock out and i have submitted * govt id already and i am still lock out .... am i dealing with robots here?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Holcomb Hailey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Holcomb Hailey: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Holcomb Hailey: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Holcomb Hailey: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Holcomb Hailey taken from his Facebook customer service problem that occurred on November 21st, 2017.