Facebook: never responded*try e-mail, will not send--inco...
A Facebook customer review by GetHuman user ~Dave Hill from November 24th, 2017
Background on ~Dave Hill's case
GetHuman: ~Dave Hill - can you tell our other Facebook customers when your case took place?
~Dave Hill: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave Hill a list of common Facebook problems)
~Dave Hill: "Update account information" was why I was trying to contact.
~Dave Hill's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave Hill: never responded*try e-mail, will not send--incorrect information given by FB*asking for mobile phone *, don't have one and it will not let me continue even though it states "if possible"*help pages are no help. why even give a phone * if you already state in the recording that you do not give phone help*states you can leave a message but it is unlikely if anyone will get back to you
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Dave Hill: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave Hill: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Dave Hill: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Dave Hill: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave Hill taken from his Facebook customer service problem that occurred on November 21st, 2017.