Facebook: the number you provide doss not take phone call...
A Facebook customer review by GetHuman user ~Janice Karsh from November 21st, 2017
Background on ~Janice Karsh's case
GetHuman: ~Janice Karsh - can you tell our other Facebook customers when your case took place?
~Janice Karsh: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice Karsh a list of common Facebook problems)
~Janice Karsh: "Reset Password" was why I was trying to contact.
~Janice Karsh's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice Karsh: the number you provide doss not take phone calls. Why does Facebook not take phone calls? That is the only way you can not get people to NOT terminate Facebook.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Janice Karsh: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice Karsh: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Janice Karsh: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Janice Karsh: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice Karsh taken from his Facebook customer service problem that occurred on November 12th, 2017.