Facebook: there is no human contact cant log in my email...
A Facebook customer review by GetHuman user ~jewel marcel from November 23rd, 2017
Background on ~jewel marcel's case
GetHuman: ~jewel marcel - can you tell our other Facebook customers when your case took place?
~jewel marcel: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~jewel marcel a list of common Facebook problems)
~jewel marcel: "Delete Account" was why I was trying to contact.
~jewel marcel's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jewel marcel: there is no human contact cant log in my email facebooke has blocked my CI account need to get back on its the only way i communicate with my family and crime stoppers my account that is blocked is *****@***.com and i have had this account for * years i am a CI for crime stopper and the opp need back on line
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~jewel marcel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jewel marcel: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~jewel marcel: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~jewel marcel: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jewel marcel taken from his Facebook customer service problem that occurred on November 14th, 2017.