FairPoint Communications: I have been trying for weeks to get residential...
A FairPoint Communications customer review by GetHuman user GetHuman-13233 from November 24th, 2017
Background on GetHuman-13233's case
GetHuman: GetHuman-13233 - can you tell our other FairPoint Communications customers when your case took place?
GetHuman-13233: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13233 a list of common FairPoint Communications problems)
GetHuman-13233: "Setup service" was why I was trying to call.
GetHuman-13233's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13233: I have been trying for weeks to get residential land service for my home in New Hampshire.I have been continually put on hold for long periods of time,disconnected and finally talked to a person who assured me I would get a callback in **-** hours and of course have not.How can it be so difficult in this age of technology to get a simple residentail phone.If we had a choice of another company we would take it.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
GetHuman-13233: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13233: I'd give them a three out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
GetHuman-13233: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
GetHuman-13233: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13233 taken from his FairPoint Communications customer service problem that occurred on November 15th, 2017.