FairPoint Communications: The worst customer service imaginable !!!*Their...

A FairPoint Communications customer review by GetHuman user ~foyboy from November 25th, 2017

Background on ~foyboy's case

GetHuman: ~foyboy - can you tell our other FairPoint Communications customers when your case took place?
~foyboy: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
~foyboy: I used the 800-240-5019 number I found for on the GetHuman FairPoint Communications customer phone number page I was on: FairPoint Communications Customer Service Phone Number
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~foyboy a list of common FairPoint Communications problems)
~foyboy: "Update account information" was why I was trying to call.

~foyboy's review of FairPoint Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~foyboy: The worst customer service imaginable !!!*Their phone connection was so bad, they couldn't be understood, I got disconnected twice while trying to resolve a problem involving a disconnection of Business service !! Then, after conflicting stories from two service reps, we have to wait ** hours for our service to be turned back on. Use anyone but these people,they simply don't know whats happening in their own company and businesses are paying the price ! I'll be changing my service next week to a new company.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~foyboy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~foyboy: I'd give them a five out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~foyboy: For that I would say four out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~foyboy: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~foyboy taken from his FairPoint Communications customer service problem that occurred on November 17th, 2017.

FairPoint Communications

2.33 of 5 stars | 44 reviews

~foyboy's FairPoint Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FairPoint Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FairPoint Communications in any way.

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