FairPoint Communications: been with out phone for ** hrs. like wtf !!!. e...

A FairPoint Communications customer review by GetHuman user ~not happy from November 24th, 2017

Background on ~not happy's case

GetHuman: ~not happy - can you tell our other FairPoint Communications customers when your case took place?
~not happy: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
~not happy: I used the 800-240-5019 number I found for on the GetHuman FairPoint Communications customer phone number page I was on: FairPoint Communications Customer Service Phone Number
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common FairPoint Communications problems)
~not happy: "Service problem" was why I was trying to call.

~not happy's review of FairPoint Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: been with out phone for ** hrs. like wtf !!!. emailed * times no response. used friends cell * time know. no response now its sunday.going to contact better business and consumer protection to get to the bottom of this bull.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~not happy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a two out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~not happy: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his FairPoint Communications customer service problem that occurred on November 19th, 2017.

FairPoint Communications

2.33 of 5 stars | 44 reviews

~not happy's FairPoint Communications Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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