FairPoint Communications: Phone out now for *** hrs. Told the problem is...

A FairPoint Communications customer review by GetHuman user ~pissed off old man from November 24th, 2017

Background on ~pissed off old man's case

GetHuman: ~pissed off old man - can you tell our other FairPoint Communications customers when your case took place?
~pissed off old man: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
~pissed off old man: I used the 800-240-5019 number I found for on the GetHuman FairPoint Communications customer phone number page I was on: FairPoint Communications Customer Service Phone Number
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off old man a list of common FairPoint Communications problems)
~pissed off old man: "Cancel service" was why I was trying to call.

~pissed off old man's review of FairPoint Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off old man: Phone out now for *** hrs. Told the problem is at sub station.The sub station is * mile down from my house!This makes * days no fix. This is bull s--t. This company realy *****.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~pissed off old man: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off old man: I'd give them a one out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~pissed off old man: For that I would say three out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~pissed off old man: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off old man taken from his FairPoint Communications customer service problem that occurred on November 17th, 2017.

FairPoint Communications

2.33 of 5 stars | 44 reviews

~pissed off old man's FairPoint Communications Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FairPoint Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FairPoint Communications in any way.

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