Fairfield Inn and Suites: Customer complaint
A Fairfield Inn and Suites customer review by GetHuman user GetHuman43506 from December 7th, 2017
Background on GetHuman43506's case
GetHuman: GetHuman43506 - can you tell our other Fairfield Inn and Suites customers when your case took place?
GetHuman43506: Yeah. It was evening, on December 4th.
GetHuman: Did you reach out to Fairfield Inn and Suites, and if so, how?
GetHuman: And which of these common Fairfield Inn and Suites customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman43506 a list of common Fairfield Inn and Suites problems)
GetHuman43506: "Insurance claim" was why I was trying to call.
GetHuman43506's review of Fairfield Inn and Suites customer service
GetHuman: So how would you sum up your experience for GetHuman's Fairfield Inn and Suites customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman43506: Customer complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman43506: Spent * nights. Never cleaned my room. Had to go ask for towels the second day. Waited ** mins for coffee and when I asked about it the lady was extremely rude
GetHuman: Let's quantify your experience contacting Fairfield Inn and Suites. On a scale of 1 to 5, how easy is it go get help on a Fairfield Inn and Suites problem?
GetHuman43506: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman43506: I'd give them a two out of five on communication.
GetHuman: And what about Fairfield Inn and Suites's ability to quickly and effectively address your problem?
GetHuman43506: For that I would say five out of five.
GetHuman: And finally- any advice for other Fairfield Inn and Suites customers?
GetHuman43506: Call them early in the day or late. Don't forget any personal or account information you might need for Fairfield Inn and Suites to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman43506 taken from his Fairfield Inn and Suites customer service problem that occurred on December 4th, 2017.