Family Dollar Stores: Once you touch one for customer comments or com...
A Family Dollar Stores customer review by GetHuman user ~cabeachbabe from November 24th, 2017
Background on ~cabeachbabe's case
GetHuman: ~cabeachbabe - can you tell our other Family Dollar Stores customers when your case took place?
~cabeachbabe: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Family Dollar Stores, and if so, how?
GetHuman: And which of these common Family Dollar Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~cabeachbabe a list of common Family Dollar Stores problems)
~cabeachbabe: "Store Feedback" was why I was trying to call.
~cabeachbabe's review of Family Dollar Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Dollar Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cabeachbabe: Once you touch one for customer comments or complaints you're asked to enter the store number on the receipt. I was directly connected to the CA customer care and a human being. She listened, acknowledged the issue and explained the issue would be taken up with the Area Supervisor. Total call was approximately ** minutes, all of which was a back and forth dialog.
GetHuman: Let's quantify your experience contacting Family Dollar Stores. On a scale of 1 to 5, how easy is it go get help on a Family Dollar Stores problem?
~cabeachbabe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cabeachbabe: I'd give them a three out of five on communication.
GetHuman: And what about Family Dollar Stores's ability to quickly and effectively address your problem?
~cabeachbabe: For that I would say four out of five.
GetHuman: And finally- any advice for other Family Dollar Stores customers?
~cabeachbabe: Call them early in the day or late. Don't forget any personal or account information you might need for Family Dollar Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cabeachbabe taken from his Family Dollar Stores customer service problem that occurred on November 19th, 2017.