Family Mobile: First off the guy sounded like he lived in Indi...
A Family Mobile customer review by GetHuman user ~Kyle from November 26th, 2017
Background on ~Kyle's case
GetHuman: ~Kyle - can you tell our other Family Mobile customers when your case took place?
~Kyle: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Kyle a list of common Family Mobile problems)
~Kyle: "Complaint" was why I was trying to call.
~Kyle's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kyle: First off the guy sounded like he lived in India. I could barely understand him. If that wasn't bad enough, I called to have them fix the problem with me being not able to accept any picture messsages what so ever, which apparently happens a lot with family mobile, and they couldn't. The guy told me to contact my old service provider and have them do it. Not worth getting this plan. Just pay the extra $** and go to Verizon. It's so much easier and less of a headache.
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~Kyle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kyle: I'd give them a two out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~Kyle: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~Kyle: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kyle taken from his Family Mobile customer service problem that occurred on November 23rd, 2017.