Family Mobile: I called and they fixed my issue in just a coup...
A Family Mobile customer review by GetHuman user ~Astral Monkey from November 23rd, 2017
Background on ~Astral Monkey's case
GetHuman: ~Astral Monkey - can you tell our other Family Mobile customers when your case took place?
~Astral Monkey: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Astral Monkey a list of common Family Mobile problems)
~Astral Monkey: "Change or cancel service" was why I was trying to call.
~Astral Monkey's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Astral Monkey: I called and they fixed my issue in just a couple of minutes. My bill was very high but I sent an email to customer relations and they took care of it asap.
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~Astral Monkey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Astral Monkey: I'd give them a five out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~Astral Monkey: For that I would say two out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~Astral Monkey: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Astral Monkey taken from his Family Mobile customer service problem that occurred on November 17th, 2017.