I would never recommend family mobile to anyone...
A Family Mobile customer review by GetHuman user ~dreamy from November 19th, 2017
Background on ~dreamy's case
GetHuman: ~dreamy - can you tell our other Family Mobile customers when your case took place?
~dreamy: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~dreamy a list of common Family Mobile problems)
~dreamy: "Technical or service issue" was why I was trying to call.
~dreamy's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dreamy: I would never recommend family mobile to anyone. Horrible customer service, horrible service! I went to pay my bill that was cut off any they didn't cut me back saying I owed them another month bill because I was still getting charged even though my phone was off. Every time I pulled my account up they never showed it but told me I had to pay in order to reconnect my services paid it and they canceled my services and after numerous calls to try to it back activated they told me I have to wait **-** hours before it gets back activated. I plan on switching services asap do not waste your time!
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~dreamy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dreamy: I'd give them a three out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~dreamy: For that I would say two out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~dreamy: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dreamy taken from his Family Mobile customer service problem that occurred on November 16th, 2017.