Family Mobile: Why have a customer service number that cannot...
A Family Mobile customer review by GetHuman user ~unhappy consumer from November 21st, 2017
Background on ~unhappy consumer's case
GetHuman: ~unhappy consumer - can you tell our other Family Mobile customers when your case took place?
~unhappy consumer: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy consumer a list of common Family Mobile problems)
~unhappy consumer: "Technical or service issue" was why I was trying to call.
~unhappy consumer's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy consumer: Why have a customer service number that cannot provide customer service. You have to email two other departments and then wait * days to hear back. Its no wonder their ratings are in the neg **% range. Numbers don't lie!
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~unhappy consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy consumer: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~unhappy consumer: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~unhappy consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy consumer taken from his Family Mobile customer service problem that occurred on November 16th, 2017.