Family Mobile: poor customer service. If your phone ever break...
A Family Mobile customer review by GetHuman user ~not pleased from November 22nd, 2017
Background on ~not pleased's case
GetHuman: ~not pleased - can you tell our other Family Mobile customers when your case took place?
~not pleased: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~not pleased a list of common Family Mobile problems)
~not pleased: "Complaint" was why I was trying to call.
~not pleased's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not pleased: poor customer service. If your phone ever breaks you can't get a live person to help you out with getting a refund for your money, this *****
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~not pleased: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not pleased: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~not pleased: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~not pleased: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not pleased taken from his Family Mobile customer service problem that occurred on November 14th, 2017.