Family Tax Credits: The payment line gets answered in two rings, bu...
A Family Tax Credits customer review by GetHuman user ~sa1ntmaz from November 16th, 2017
Background on ~sa1ntmaz's case
GetHuman: ~sa1ntmaz - can you tell our other Family Tax Credits customers when your case took place?
~sa1ntmaz: Sure. It was late at night, on November 8th.
GetHuman: Did you reach out to Family Tax Credits, and if so, how?
GetHuman: And which of these common Family Tax Credits customer issues best describes the reason you wanted to talk to them?
(Shows ~sa1ntmaz a list of common Family Tax Credits problems)
~sa1ntmaz: "None of those really matches why I wanted to call Family Tax Credits that day." was why I was trying to call.
~sa1ntmaz's review of Family Tax Credits customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Tax Credits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sa1ntmaz: The payment line gets answered in two rings, but if you have a query and need to speak to somebody, nobody answers the phone. Waste of time
GetHuman: Let's quantify your experience contacting Family Tax Credits. On a scale of 1 to 5, how easy is it go get help on a Family Tax Credits problem?
~sa1ntmaz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sa1ntmaz: I'd give them a two out of five on communication.
GetHuman: And what about Family Tax Credits's ability to quickly and effectively address your problem?
~sa1ntmaz: For that I would say three out of five.
GetHuman: And finally- any advice for other Family Tax Credits customers?
~sa1ntmaz: Call them early in the day or late. Don't forget any personal or account information you might need for Family Tax Credits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sa1ntmaz taken from his Family Tax Credits customer service problem that occurred on November 8th, 2017.