A customer review by GetHuman user GetHuman-grannag from December 1st, 2017

Background on GetHuman-grannag's case

GetHuman: GetHuman-grannag - can you tell our other customers when your case took place?
GetHuman-grannag: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to, and if so, how?
GetHuman-grannag: I used the 877-965-3955 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-grannag a list of common problems)
GetHuman-grannag: "Cancel order" was why I was trying to call.

GetHuman-grannag's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-grannag: I ordered * youth sized Panthers Superbowl t-shirts for my grandsons, who live in Alabama but are from NC originally. I tried to check on the shipping status and could not. Finally, on the Friday before the game I called your offices. The gentleman I talked to was very nice. The packaged had not shipped. I explained how important this was. He put me on hold and after a few minutes came back on and reassured me it would be sent overnight, and that the boys would receive their shirts in time for the big game. They did not. Additionally, the tracking number you eventually sent me did not work. I even called FedEx and they had no record of the package. I received notice last night that it should be there today. But it's * days too late. It just will not be the same. This has nothing to do with the Panthers losing. It has everything to do with an * year old and a ** year old watching the big game with the team's shirt on. I probably will never order from your company again. *. It was not shipped as promised. *. I couldn't even track the package. *. I was given false hope -- and told the boy's they would be getting a special package - which did not happen in time for the game. *. I'm not even sure it will get there today because my orig. tracking number is incorrect. I am very disappointed in this whole experience.**-Vicky Grady**** North **th street*Erwin, NC ***********@***.com**package was supposed to be shipped to Jeremy & Damien Rogers at:**** Fairview Road. Gadsden, Alabama *****. It was to contain a youth medium and a youth large Panther t-shirt with SuperBowl ** printed down the side. Black in color.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-grannag: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-grannag: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-grannag: For that I would say four out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-grannag: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-grannag taken from his customer service problem that occurred on November 22nd, 2017.

3.00 of 5 stars | 36 reviews

GetHuman-grannag's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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