FansEdge.com: My order was missing one item so when I called...

A FansEdge.com customer review by GetHuman user ~Curls from November 24th, 2017

Background on ~Curls's case

GetHuman: ~Curls - can you tell our other FansEdge.com customers when your case took place?
~Curls: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to FansEdge.com, and if so, how?
~Curls: I used the 877-965-3955 number I found for on the GetHuman FansEdge.com customer phone number page I was on: FansEdge.com Customer Service Phone Number
GetHuman: And which of these common FansEdge.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Curls a list of common FansEdge.com problems)
~Curls: "Warranty claim" was why I was trying to call.

~Curls's review of FansEdge.com customer service

GetHuman: So how would you sum up your experience for GetHuman's FansEdge.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Curls: My order was missing one item so when I called to report this it was quickly resolves and the replacement item is on the way.
GetHuman: Let's quantify your experience contacting FansEdge.com. On a scale of 1 to 5, how easy is it go get help on a FansEdge.com problem?
~Curls: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Curls: I'd give them a five out of five on communication.
GetHuman: And what about FansEdge.com's ability to quickly and effectively address your problem?
~Curls: For that I would say three out of five.
GetHuman: And finally- any advice for other FansEdge.com customers?
~Curls: Call them early in the day or late. Don't forget any personal or account information you might need for FansEdge.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Curls taken from his FansEdge.com customer service problem that occurred on November 16th, 2017.

FansEdge.com

3.00 of 5 stars | 36 reviews

~Curls's FansEdge.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FansEdge.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FansEdge.com in any way.

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