FansEdge.com: Never answered and no call back option. I am an...
A FansEdge.com customer review by GetHuman user ~CallCenterChaos from November 19th, 2017
Background on ~CallCenterChaos's case
GetHuman: ~CallCenterChaos - can you tell our other FansEdge.com customers when your case took place?
~CallCenterChaos: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to FansEdge.com, and if so, how?
GetHuman: And which of these common FansEdge.com customer issues best describes the reason you wanted to talk to them?
(Shows ~CallCenterChaos a list of common FansEdge.com problems)
~CallCenterChaos: "Returns" was why I was trying to call.
~CallCenterChaos's review of FansEdge.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FansEdge.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CallCenterChaos: Never answered and no call back option. I am an executive in the contact center business--if this would have been one of my contact centers I would have fired the center manager and the team leader for the account * minutes after I reached the ** minute point. Christmas season or not, this quality of service is unacceptable in this day and age. Fans Edge lost a repeat customer because of this.
GetHuman: Let's quantify your experience contacting FansEdge.com. On a scale of 1 to 5, how easy is it go get help on a FansEdge.com problem?
~CallCenterChaos: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CallCenterChaos: I'd give them a two out of five on communication.
GetHuman: And what about FansEdge.com's ability to quickly and effectively address your problem?
~CallCenterChaos: For that I would say one out of five.
GetHuman: And finally- any advice for other FansEdge.com customers?
~CallCenterChaos: Call them early in the day or late. Don't forget any personal or account information you might need for FansEdge.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CallCenterChaos taken from his FansEdge.com customer service problem that occurred on November 10th, 2017.