FedEx: * items ordered ** Aug* shipped ** Aug from Ath...
A FedEx customer review by GetHuman user ~SLOW from November 12th, 2017
Background on ~SLOW's case
GetHuman: ~SLOW - can you tell our other FedEx customers when your case took place?
~SLOW: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~SLOW a list of common FedEx problems)
~SLOW: "Make a shipment" was why I was trying to call.
~SLOW's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SLOW: * items ordered ** Aug* shipped ** Aug from Athens Georgia, arrived ** Aug Anchorage Alaska. Missed the daily Mon - Fri flights to Juneau Alaska. Called ** Aug * FEDEX did not know where package was. Told me to wait until Monday ** Aug. On ** Aug they finally said they had package and wanted to confirm street address, only to tell me it will be delivered on ** Aug. Waiting time for response was * days * **** minutes even though I wrote and called several times. Result, still waiting for items (suit top and pants).
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~SLOW: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SLOW: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~SLOW: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
~SLOW: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SLOW taken from his FedEx customer service problem that occurred on November 9th, 2017.