FedEx: A box for another address was ENCLOSED in my or...

A FedEx customer review by GetHuman user ~Customer from November 22nd, 2017

Background on ~Customer's case

GetHuman: ~Customer - can you tell our other FedEx customers when your case took place?
~Customer: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to FedEx, and if so, how?
~Customer: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
Shows ~Customer a list of common FedEx problems
~Customer: "Refund a Charge" was why I was trying to call.

~Customer's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer: A box for another address was ENCLOSED in my order. Computer would not accept pickup at my address with that tracking *. Glad to find this phone number.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Customer: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer taken from his FedEx customer service problem that occurred on November 16th, 2017.

FedEx

3.24 of 5 stars | 156 reviews
FedEx ReviewsFedEx's Phone NumberAll FedEx contact infoGeneral FedEx customer service info
~Customer's FedEx Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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