FedEx: After holding * min automated voice tells me...
A FedEx customer review by GetHuman user ~texasbirdy from November 22nd, 2017
Background on ~texasbirdy's case
GetHuman: ~texasbirdy - can you tell our other FedEx customers when your case took place?
~texasbirdy: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~texasbirdy a list of common FedEx problems)
~texasbirdy: "Refund a Charge" was why I was trying to call.
~texasbirdy's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~texasbirdy: After holding * min automated voice tells me, "we're unavailable at this time, please try your call again later" -- CLICK. I called back, held another * min heard agent pick up phone (talking in background) I said , "Hello?" CLICK. Called back a third time, held * minutes, got human but there was a language barrier. I tried to get a case*report number to evidence my complaint and rep couldn't give me one. I was told to call back tomorrow. UGH!
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~texasbirdy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~texasbirdy: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~texasbirdy: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx customers?
~texasbirdy: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~texasbirdy taken from his FedEx customer service problem that occurred on November 20th, 2017.