FedEx delivered the wrong package (* tires) to...

A FedEx customer review by GetHuman user ~Disgruntled Consumer from November 27th, 2017

Background on ~Disgruntled Consumer's case

GetHuman: ~Disgruntled Consumer - can you tell our other FedEx customers when your case took place?
~Disgruntled Consumer: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to FedEx, and if so, how?
~Disgruntled Consumer: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled Consumer a list of common FedEx problems)
~Disgruntled Consumer: "Delivery Problem" was why I was trying to call.

~Disgruntled Consumer's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled Consumer: FedEx delivered the wrong package (* tires) to my address and when I called, the CSR was absolutely no help. Did check and tell me that my package had been delivered to me . . . WRONG! and when I asked for my tracking number, she said she could not give it out. WHAT?!? No offer to pick up the tires and deliver them to proper person. How can they run a delivery business like this?
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Disgruntled Consumer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled Consumer: I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Disgruntled Consumer: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Disgruntled Consumer: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled Consumer taken from his FedEx customer service problem that occurred on November 21st, 2017.

FedEx

3.24 of 5 stars | 156 reviews

~Disgruntled Consumer's FedEx Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedEx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedEx in any way.

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