FedEx is not a reliable service. They claim to...
A FedEx customer review by GetHuman user ~ll246 from November 6th, 2017
Background on ~ll246's case
GetHuman: ~ll246 - can you tell our other FedEx customers when your case took place?
~ll246: Sure. It was late at night, on November 1st.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~ll246 a list of common FedEx problems)
~ll246: "Account Access" was why I was trying to call.
~ll246's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ll246: FedEx is not a reliable service. They claim to have sent my package to my house at a certain time when I was at my house. I also left the front door open to see if the deliverer was there. When I called FedEx they also claimed to have left a door tag on my doorknob (which they didn't) and rang my doorbell (which they also didn't). It's not a trustworthy delivery service.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~ll246: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ll246: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~ll246: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
~ll246: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ll246 taken from his FedEx customer service problem that occurred on November 1st, 2017.