HORRIBLE!!! YOU SHOULD NEVER USE FEDEX IF YOU L...
A FedEx customer review by GetHuman user ~ERIC from November 20th, 2017
Background on ~ERIC's case
GetHuman: ~ERIC - can you tell our other FedEx customers when your case took place?
~ERIC: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~ERIC a list of common FedEx problems)
~ERIC: "Complaint" was why I was trying to call.
~ERIC's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ERIC: HORRIBLE!!! YOU SHOULD NEVER USE FEDEX IF YOU LIVE NEAR ANN ARBOR. A follow up for the previous comment. THEY DELIVER IT TODAY AGAIN WHEN I REQUESTED IT TO BE HOLD AT A LOCAL FEDEX LOCATION. THREE TIMES IN A ROW. NEVER EVER USE FEDEX IF YOU LIVE SOMEWHERE NEAR ANN ARBOR, MICHIGAN. THE FACULTY AT ANN ARBOR SHIP CENTER (**** CONCOURSE) NEVER TRACK WHICH MESSAGE THE CUSTOMER SERVICE DEPARTMENT GIVES THEM SO IT IS USELESS TO CALL THE CUSTOMER SERVICE DEPARTMENT EITHER. CAN'T BELIEVE THE PACKAGE THAT IS ALREADY AT AA SHIP CENTER ON MONDAY NEEDS * DAYS FOR A DELIVERY THAT IS * MILES AWAY. IF YOU CAN, GO GET IT YOUSELF.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~ERIC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ERIC: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~ERIC: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
~ERIC: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ERIC taken from his FedEx customer service problem that occurred on November 10th, 2017.