FedEx: I DO NOT RECOMMEND FED EX TO ANYONE! My daughte...
A FedEx customer review by GetHuman user GetHuman-333634 from October 27th, 2017
Background on GetHuman-333634's case
GetHuman: GetHuman-333634 - can you tell our other FedEx customers when your case took place?
GetHuman-333634: Yes. It was afternoon, on October 22nd.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333634 a list of common FedEx problems)
GetHuman-333634: "Track a Package" was why I was trying to call.
GetHuman-333634's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333634: I DO NOT RECOMMEND FED EX TO ANYONE! My daughter bought a wedding band that was specially engraved for her fiance. We requested for it not to be delivered until after *pm due to the fact that we all work, and no one would be home. I received a door tag and contacted the Fed Ex company in Columbia, SC and asked again to note the driver that no one would be home for the package until after * pm. They assured me they would let him know . Then after the second and third time the door tag was put on the door, I called them again. AT THIS TIME, they informed me that they do not cater to clients and they deliver when they want to. I ask for them to re-attempt the delivery and I assured them I would be home. NOTE I stayed out of work ALL DAY missing work for a wedding band to be delivered and NO DELIVERY! I called Wednesday night and they told me they would put a note on the package for the sub-driver to please deliver it Friday because Thanksgiving day they did not deliver, and I completely u
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-333634: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333634: I'd give them a one out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-333634: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-333634: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333634 taken from his FedEx customer service problem that occurred on October 22nd, 2017.