FedEx: Was on the phone for about an hour, talked to...
A FedEx customer review by GetHuman user ~roger19 from November 13th, 2017
Background on ~roger19's case
GetHuman: ~roger19 - can you tell our other FedEx customers when your case took place?
~roger19: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~roger19 a list of common FedEx problems)
~roger19: "Account Access" was why I was trying to call.
~roger19's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roger19: Was on the phone for about an hour, talked to * different representatives, and then was told that they had transferred me to the wrong international department. I then repeated the * hour wait and juggle between representatives with FedEx's domestic department. Horrible customer service experience...Oh and by the way, the reason I was calling was due to a lost package that cost ** dollars to ship and had $** of customs fees. I'll use snail mail next time
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~roger19: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roger19: I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~roger19: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
~roger19: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roger19 taken from his FedEx customer service problem that occurred on November 6th, 2017.