FedEx: driver lied and said that I had the wrong addre...

A FedEx customer review by GetHuman user GetHuman-408473 from November 28th, 2017

Background on GetHuman-408473's case

GetHuman: GetHuman-408473 - can you tell our other FedEx customers when your case took place?
GetHuman-408473: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman-408473: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-408473 a list of common FedEx problems)
GetHuman-408473: "Delivery Problem" was why I was trying to call.

GetHuman-408473's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408473: driver lied and said that I had the wrong address on my package. I had to go and pick up my package myself. The company made excuses for the driver. Will never use the service again. UPS and US post office always find my address. Driver didn't call or drop off the package at office of the apt complex. Poor Service in Rancho Cucamonga CA. Wait time on the phone was horrible
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-408473: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408473: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-408473: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-408473: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408473 taken from his FedEx customer service problem that occurred on November 23rd, 2017.


3.24 of 5 stars | 156 reviews

GetHuman-408473's FedEx Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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