FedLoan Servicing: I've had to call every day for * weeks to try t...
A FedLoan Servicing customer review by GetHuman user ~anon from November 25th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other FedLoan Servicing customers when your case took place?
~anon: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to FedLoan Servicing, and if so, how?
GetHuman: And which of these common FedLoan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common FedLoan Servicing problems)
~anon: "Payment and billing issue" was why I was trying to call.
~anon's review of FedLoan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's FedLoan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: I've had to call every day for * weeks to try to get them to complete a form for me verifying my loans. It took me emailing and faxing the document * times over a week for them to finally "receive" it. After another whole week of calling them and spending hours on hold, it's still not complete. Very incompetent, I'm researching how to switch servicers.
GetHuman: Let's quantify your experience contacting FedLoan Servicing. On a scale of 1 to 5, how easy is it go get help on a FedLoan Servicing problem?
~anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a three out of five on communication.
GetHuman: And what about FedLoan Servicing's ability to quickly and effectively address your problem?
~anon: For that I would say two out of five.
GetHuman: And finally- any advice for other FedLoan Servicing customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for FedLoan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his FedLoan Servicing customer service problem that occurred on November 17th, 2017.