Fido: I have spent three hours on the phone in the la...
A Fido customer review by GetHuman user ~Mad from November 21st, 2017
Background on ~Mad's case
GetHuman: ~Mad - can you tell our other Fido customers when your case took place?
~Mad: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad a list of common Fido problems)
~Mad: "Service problem" was why I was trying to call.
~Mad's review of Fido customer service
GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad: I have spent three hours on the phone in the last * days with Fido. The representatives were courteous but the service was terrible. I have a prepaid plan. I bought a roaming p,an to discover Ayer it wasn't activated and the money I spent just disappeared. I spoke with a representative who offered me another roaming plan and said she had deducted it from my credit card. It wasn't implemented. I called again and was told I couldn't have a roaming plan because I'm a prepaid customer. At the end of all these phone calls, I e had money deducted from my account several times, do not have a roaming plan and am FRUSTRATED!!!
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
~Mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad: I'd give them a two out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
~Mad: For that I would say three out of five.
GetHuman: And finally- any advice for other Fido customers?
~Mad: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad taken from his Fido customer service problem that occurred on November 17th, 2017.