Fido: I asked to be put to a supervisor only to be ar...
A Fido customer review by GetHuman user ~frustrated customer from November 18th, 2017
Background on ~frustrated customer's case
GetHuman: ~frustrated customer - can you tell our other Fido customers when your case took place?
~frustrated customer: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated customer a list of common Fido problems)
~frustrated customer: "Cancel service" was why I was trying to call.
~frustrated customer's review of Fido customer service
GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated customer: I asked to be put to a supervisor only to be argued with put on hold twice. Original CSR stated that there was not managers avail to assist but when I actually was able to speak with a Manager I was told that he was sitting beside the CSR the whole time. Manger was just as rude and confrontational as the CRS. stated that he will escalate when I asked to speak to some one higher than him and it would take ** hour to respond
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
~frustrated customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated customer: I'd give them a five out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
~frustrated customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Fido customers?
~frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated customer taken from his Fido customer service problem that occurred on November 15th, 2017.