Fido: You should have ** hours technical support. Th...
A Fido customer review by GetHuman user GetHuman-165268 from November 17th, 2017
Background on GetHuman-165268's case
GetHuman: GetHuman-165268 - can you tell our other Fido customers when your case took place?
GetHuman-165268: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-165268 a list of common Fido problems)
GetHuman-165268: "Update account information" was why I was trying to call.
GetHuman-165268's review of Fido customer service
GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-165268: You should have ** hours technical support. The weekend is the most important time to plan with friends and phone not working and Fido can't help is the worst situation I could ever experience. I am exceedingly disappointed.
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
GetHuman-165268: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-165268: I'd give them a five out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
GetHuman-165268: For that I would say five out of five.
GetHuman: And finally- any advice for other Fido customers?
GetHuman-165268: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-165268 taken from his Fido customer service problem that occurred on November 8th, 2017.